Treat your team members like family to make them excited to come into work every day. Invite customers in and give them a behind-the-scenes look at your process to make their experience memorable. As a small business, let your customers know what your values are, whether they are displayed on social media or branding around your storefront.
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welcomed us in, and then my sister and I didn't know how to order, so she ended up leading us through the process," Gina said.
This pleasurable customer experience inspired her to leave a 5-star Yelp review. Gina said she felt Millie's warmth from the second she stepped into the restaurant. "It's like seeing an old pal you haven't met for a long time, and it's just the excitement that inspires me." "I'm just happy to see walk into our restaurant," Millie said. To strengthen relationships with new customers, Millie always greets them and guides them through the ordering process, answering any questions about the dishes and the ingredients behind them. Millie and Elizabeth foster a close-knit kitchen team and try to make all customers feel like they're a part of the family as well.Īdela's welcoming customer service has garnered the restaurant a fair share of regular customers-and over 2,000 Yelp reviews. In addition to the values of sustainability, one of Adela's strongest values is family. "For our customers, we thought we'd bring the experience a little bit closer to them because we do actually find the noodle process to be almost magical when it comes out." "We thought that for the person making the noodles, it would be fun to have a chance to actually meet the people they're making the noodles for and chat with the customers," Elizabeth said. By giving customers a first-hand peek into the cooking process, Elizabeth hopes the customer experience is memorable, even without table service. But while they're waiting, they can watch the noodle-making process. Because it only has a takeout counter, customers are encouraged to eat their food outside and enjoy the beautiful scenery Hawaii has to offer. With locally sourced produce at the forefront of its Hawaiian-fusion dishes, Adela's is a true testament to the local culture. They're able to not only support farmers but also their neighbors and their friends through their products." resonated with Adela's mission to use locally sourced ingredients: "Since it's on an island, I feel like that's really important for the economy within the island versus having them import items that are more costly bumps up the price. "It's a staple that everybody likes and nobody doing this yet." " were being fed to pigs because the farmer couldn't get it to the market in Honolulu, so we were like, 'Wait a second! We could use this for something else,'" Elizabeth said.
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